Privacy Policy

Last updated: 03/09/2026

UrbanMist respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

1. Who we are

UrbanMist is the responsible party for the personal information collected through this website.

Business name: UrbanMist
Physical address: We a Completely Online Store, based in South Africa
Email: sales@urbanmist.co.za

2. Personal information we collect

When you visit or shop with Urban Mist, we may collect:

  • Your name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order, payment, refund, and delivery information

  • Communications you send to us

  • Device, browser, IP address, and website-usage information

  • Cookie and similar-technology information

  • Marketing preferences, where you choose to receive marketing communications

Payment information is processed by our payment providers. Urban Mist does not intentionally store full payment-card details.

3. Why we use your information

We use your personal information to:

  • Process, fulfil, and deliver your order

  • Send order confirmations, delivery updates, and customer-support messages

  • Process returns, refunds, or exchanges

  • Prevent fraud and protect our website and customers

  • Improve our products, website, and customer experience

  • Meet legal, accounting, tax, and regulatory obligations

  • Send marketing communications where you have consented or where otherwise permitted by law

4. When we share your information

We only share personal information when necessary to operate Urban Mist and fulfil your order. This may include:

  • Shopify, which powers our online store

  • Payment providers that process payments securely

  • Delivery and courier partners

  • Website, hosting, analytics, email, and customer-support providers

  • Professional advisers, regulators, law-enforcement agencies, or other parties where required by law

We do not sell your personal information.

5. Cookies and similar technologies

Urban Mist uses cookies and similar technologies to make our store function, remember preferences, understand site usage, improve performance, and—where permitted—measure marketing activity.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect how the website works.

6. Marketing

We will only send promotional emails, SMS messages, or other direct marketing communications where you have agreed to receive them or where permitted by applicable law.

You can unsubscribe at any time by using the unsubscribe link in a marketing message or by contacting us at [insert email address].

7. International data transfers

Some of our service providers, including Shopify and certain technology providers, may process or store information outside South Africa.

Where this happens, UrbanMist will take reasonable steps to ensure that personal information is protected in accordance with applicable law.

8. How we protect your information

We use reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure.

No method of online transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. How long we keep information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, including processing orders, providing support, meeting legal obligations, resolving disputes, and enforcing our agreements.

10. Your privacy rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of information where we are no longer required to retain it

  • Object to certain processing of your information

  • Withdraw consent where processing is based on consent

  • Opt out of direct marketing communications

To make a request, contact us at [insert privacy email address].

11. Children

UrbanMist products and website are intended for adults aged 18 and over. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

12. Complaints

If you have a concern about how UrbanMist processes your personal information, please contact us first at [insert privacy email address].

You may also lodge a complaint with the Information Regulator (South Africa):

Website: urbanmist.co.za
Email: sales@urbanmist.co.za
Telephone: 075 0372431

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the UrbanMist website, with the updated date shown at the top of this page.