Terms & Conditions

Last updated: 03/09/2026

Welcome to UrbanMist. These Terms & Conditions govern your use of our website and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About UrbanMist

Business name: UrbanMist
Physical address:  We a Completely Online Store, Based in South Africs/Cape Town
Email address: sales@urbanmist.co.za
Telephone number: 075 037 2431
Website: urbanmist.co.za

2. Adult-use products

UrbanMist products are intended for adults aged 18 and over.

By placing an order, you confirm that you are at least 18 years old. We may cancel an order where we reasonably believe this requirement has not been met.

3. Product information and responsible use

We aim to display product descriptions, prices, images, flavour information, compatibility information, and availability as accurately as possible.

However, colours and product appearance may vary slightly depending on your device or screen. Please read product descriptions, included-item details, compatibility information, and usage instructions carefully before ordering.

Urban Mist products are not medicines, medical devices, or smoking- or vaping-cessation treatments. They are not intended to diagnose, treat, cure, or prevent any condition.

Use all products only as intended and in accordance with the supplied instructions and warnings.

4. Orders and acceptance

Placing an order is an offer to purchase the products shown in your cart. An order confirmation does not guarantee acceptance, stock availability, or dispatch.

We may cancel or decline an order where:

  • A product is unavailable

  • There is an obvious pricing, product-description, or stock error

  • Payment cannot be authorised or verified

  • We reasonably suspect fraud, misuse, or a breach of these Terms

  • The purchaser does not meet the adult-use requirement

  • We are required to do so by law

If we cancel an order after payment has been received, we will notify you and process the appropriate refund.

5. Prices and payment

All prices are displayed in South African Rand (ZAR).

Delivery charges and any applicable fees are shown at checkout before payment is completed. We reserve the right to correct genuine pricing errors; if an error affects your order, we will contact you before processing it.

Payment must be completed through the payment options available at checkout.

6. Delivery

Urban Mist delivers within South Africa.

Please allow 4–6 business days for delivery after your order has been confirmed. Business days are Monday to Friday and exclude South African public holidays.

For full delivery information, please read our Shipping & Delivery Policy.

7. Returns, refunds, and exchanges

Our Returns & Refunds Policy forms part of these Terms & Conditions.

Personal-use products that have been opened or used are not eligible for a change-of-mind return, exchange, or refund for hygiene and product-integrity reasons—unless the product is faulty, damaged, incorrectly supplied, not as described, or applicable law requires otherwise.

Nothing in these Terms limits any rights you may have under South African consumer law.

8. Cancellations

If you would like to cancel an order, contact us as soon as possible at [insert email address].

We will do our best to assist where the order has not yet been dispatched. Online consumers may also have statutory cooling-off rights in certain circumstances.

9. Intellectual property

All content on the Urban Mist website—including our name, logo, product descriptions, designs, photographs, graphics, text, and website content—is owned by or licensed to Urban Mist and may not be copied, reproduced, distributed, or used without our written permission.

10. Website use

You may use this website only for lawful, personal shopping purposes.

You must not:

  • Use the website for fraudulent or unlawful activity

  • Interfere with the website’s security or operation

  • Attempt to gain unauthorised access to our systems

  • Use our content or branding without permission

  • Provide false, inaccurate, or misleading information when placing an order

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that we may process personal information as described in that policy.

12. Limitation of liability

To the fullest extent permitted by law, Urban Mist is not liable for indirect, incidental, or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes or limits any liability, warranty, remedy, or consumer right that cannot legally be excluded or limited under South African law.

13. Changes to these Terms

We may update these Terms & Conditions from time to time. The latest version will be published on our website with the updated date shown at the top of this page.

The Terms that apply to your order are the Terms available when you place that order.

14. Governing law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

15. Contact us

For questions about these Terms & Conditions, please contact us:

Email: sales@urbanmist.co.za